CricketCX Privacy Policy — Your Data, Our Responsibility

Introduction

CricketCX is one of Bangladesh's most trusted online gaming and betting platforms. We place the highest importance on every user's privacy. This Privacy Policy explains how CricketCX collects, uses, and safeguards your personal information. By using our services, you are considered to have accepted the terms of this Privacy Policy.

We understand that sharing your information online is a significant matter. That is why CricketCX commits to using your data only to improve your service experience and meet legal obligations. Under no circumstances will your information be sold or shared without authorization.

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What Information We Collect

When you register and use our services on the CricketCX platform, we may collect the following information:

• Full name, date of birth, and contact address
• Email address and phone number
• Identity verification details from national ID or passport (KYC)
• Transaction & Payment Information
• Device information, IP address, and browsing behavior
• Cookies and Session Data

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How Your Information Is Used

CricketCX uses the information it collects for the following purposes:

• For account creation and management
• To verify transactions and ensure financial security
• To provide customer support and resolve issues
• To prevent fraud and cyberattacks
• To inform you about new promotions, offers, and updates (subject to your consent)
• To meet legal and regulatory obligations
• To improve platform experience and performance

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Data Sharing Policy

CricketCX never sells your personal information to third parties for commercial purposes. However, limited data may be shared with certain trusted partners in specific circumstances:

• Payment Processors: With secure payment gateway providers to process your transactions.
• KYC Verification Agencies: With licensed verification agencies to confirm your identity.
• Law Enforcement Agencies: With relevant authorities when required by legal order or regulatory obligation.
• Technology Partners: With service providers essential to platform operations, all of whom are bound by strict confidentiality agreements.

Any sharing of information is always carried out with the utmost priority given to protecting your interests.

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Cookie Policy

CricketCX uses cookies to make your browsing experience smoother and more personalized. Cookies are small text files stored in your browser. The types of cookies we use:

• Essential Cookies: For site login and secure session management.
• Analytics Cookies: To understand how you use the site.
• Preference Cookies: To remember your language and interface preferences.

You can manage cookies at any time through your browser settings. However, disabling certain essential cookies may cause some site features to stop working.

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Data Retention and Security

CricketCX uses industry-standard security measures to keep your data safe. Our servers are under 24/7 security monitoring. The practices followed for data storage:

• 256-Bit SSL/TLS Encryption
• Two-Factor Authentication (2FA) Support
• Regular security audits and penetration testing
• Firewall & DDoS Protection
• Backup data stored in encrypted form

Even after your account is closed, certain information may be retained for as long as required by legal obligations. Once that period ends, the data is securely deleted.

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Your Rights

As a CricketCX user, you have the following rights:

• Right to Know: You can request to know what information we hold about you.
• Right to Rectification: You can correct any inaccuracies in your information.
• Right to Erasure: You can request deletion of your data under specific conditions.
• Right to Restrict Processing: You can request to restrict the processing of your data in certain cases.
• Right to Opt Out of Marketing: You can opt out of promotional communications at any time.

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Policy Updates

CricketCX may update this Privacy Policy from time to time. For any significant changes, we will notify you in advance by email or platform notification. The date of the latest update will always be shown at the top of this page. We recommend visiting this page regularly to stay informed.

This policy was last updated: January 2026।

Need Help?

If you have any questions about our Privacy Policy, our support team is always ready to help.