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CricketCX Responsible Gaming — Play Smart, Stay Safe

CricketCX believes gaming should be a healthy source of entertainment. We are committed to helping you play safely and responsibly.

24/7
Support Available
18+
Age Limit Enforced
100%
Safe Platform
5+
Protection Tools

Our Responsible Gaming Features

CricketCX provides dedicated tools and features to support your wellbeing and enhance your gaming experience.

Deposit Limit

Set daily, weekly, or monthly deposit limits to keep your budget in check. CricketCX ensures you cannot exceed the limit you have set.

Session Time Limit

Set a session timer to avoid spending too much time gaming. After the set duration, CricketCX will automatically alert you to take a break.

Self-Exclusion

If you feel you need a break, CricketCX gives you the option to voluntarily suspend your account — either temporarily or permanently.

Transaction History & Reports

View all your betting and deposit history in one place. Keeping track of your spending is the first step toward responsible gaming.

Age Verification

CricketCX strictly enforces an 18+ age policy. Our KYC process ensures that minors are completely prevented from accessing the platform.

Professional Support Connection

If you or someone you know is struggling with a gambling problem, CricketCX can help connect you with professional counselling services.

What Is Responsible Gaming and Why Does It Matter

Responsible gaming means enjoying gaming for entertainment without letting it harm other areas of your life — such as your family, work, health, or finances. At CricketCX, responsible gaming is not just a rule; it is a core part of our philosophy.

Online gaming is growing in popularity across Bangladesh. Many people turn to platforms like CricketCX for entertainment, enjoying cricket betting or live casino games. But when gaming starts causing stress rather than enjoyment, it is important to act in time. Building responsible gaming habits can help you stay happy and healthy in the long run.

Remember: Gaming should never be your primary source of income. Responsible gaming means only playing with money you can afford to lose without it affecting your daily life.

Self-Assessment — Are You Gaming Responsibly?

Ask yourself the following questions. If you answer "yes" to most of them, it is time to take notice:

1

Are you spending more than your intended budget and regretting it afterwards?

2

Are you placing bigger bets after a loss to try to win back what you lost?

3

Are you hiding or lying to family or friends about your gaming?

4

Do you find yourself unable to stop gaming — and keep coming back no matter how hard you try?

5

Is gaming causing problems with your work, studies, or family relationships?

If you answered "yes" to even one of these questions, take it as a warning sign. Reach out to the CricketCX support team or use the self-control tools listed below.

How to Use CricketCX's Safety Tools

1

Log In to Your Account

Log in to your CricketCX account and navigate to Profile Settings.

2

Open the Responsible Gaming Section

From the Settings menu, select the "Responsible Gaming" option.

3

Set Limits

Set deposit limits, session timers, or loss limits according to your personal needs.

4

Confirm Changes

Requests to increase a limit take effect after 24 hours, while requests to decrease a limit take effect immediately.

5

Contact Support If You Need Help

The CricketCX support team is always here to help, whatever the issue.

Tips for Building Healthy Gaming Habits

  • Set your budget in advance: Decide in advance how much you will spend each day or week, and stick to that limit.
  • Set a Time: Decide in advance how much time you will spend gaming each day. Prioritise time with family and your professional responsibilities.
  • Learn to Accept Losses: Placing bigger bets to chase losses after a losing streak is dangerous. Take a break and think it through with a clear head.
  • Never play under the influence of alcohol or drugs: Always play in a clear and healthy state of mind. Making decisions under the influence can lead to serious consequences.
  • Treat gaming as entertainment: Treating gaming as entertainment rather than a source of income helps reduce the urge to play excessively.
  • Take regular breaks: Take breaks during long sessions. Get up, walk around, drink some water — keep your body and mind refreshed.

Protecting Family and Loved Ones

If a family member is struggling due to excessive gaming, CricketCX can help. Contact our support team and we will apply the necessary restrictions to the account in question.

CricketCX also never allows minors (under 18) to open a gaming account. If there are young children or teenagers in your household, make sure to enable password protection or parental controls on your devices.

FAQs

Log in to your account and go to Profile Settings. Under the "Responsible Gaming" section, set your daily, weekly, or monthly deposit limit. Reductions take effect immediately. Our support team is always available to help if you need assistance.

Self-Exclusion is a feature that allows you to voluntarily block your CricketCX account for a set period or permanently. During this time, you will not be able to log in or place any bets. You will also not receive any promotional messages while Self-Exclusion is active.

Start by having an open and honest conversation with them and help them acknowledge the problem. Inform the CricketCX support team — we can assist in placing restrictions on the relevant account. It is also advisable to seek help from a professional mental health counsellor.

Yes. CricketCX follows a strict KYC (Know Your Customer) verification process. Age verification is mandatory at registration, and no one under 18 can open an account. We also recommend using parental controls on your devices.

No. Once your Self-Exclusion period ends, your account does not reopen automatically. You will need to contact the CricketCX support team directly and submit a request for reactivation. A cooling-off period applies, giving you time to make a considered decision.

Quick Links

Warning Signs

  • Chasing Losses with Bigger Bets
  • Hiding gaming from family
  • Gambling with borrowed money
  • Unable to stop playing
  • Neglecting work or studies

Need Help?

Contact us if you have any questions about responsible gaming or account limits.

[email protected]
24/7 Support Available

Your Wellbeing Is Our Priority

At CricketCX, your physical and mental wellbeing always comes before gaming.

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Play Responsibly — CricketCX Is Here for You

Enjoy the entertainment, but stay within your limits. Join CricketCX today and make use of our safe gaming tools.

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